Your name Your email address Your contact telephone number Are you using an Apple iOS or Android device? Apple iOSAndroid Please could you tell us the make and model of your phone (e.g. Apple iPhone 12, Samsung Galaxy A12)? It's OK if you don't know all the details, please just give us as much as possible. Your 8-digit ID code (you can see this on the app's About page) Please could you describe the problem you've been having with the app? If you have a screenshot of the problem, please upload it here.